Refund Policy

At PHOFAY, we are committed to providing high-quality beauty products that help you achieve smooth, hair-free, and confident skin. We believe in the effectiveness of our products and recommend using them for a minimum of 14 days before considering a return. If you are not satisfied with your purchase after trying the product for at least 14 days and your request falls within our 60-Day Money-Back Guarantee, please contact us at rubin4162@gmail.com.

Cancellation Policy

Any changes or cancellations to an order must be requested within 24 hours of placing your order. After this period, your order may already be in processing or shipment, and we may not be able to make changes or cancel it.

If your cancellation request is received within the 24-hour window, your refund will be processed within 7 business days to your original payment method.

60-Day Money-Back Guarantee

We stand behind the quality and performance of PHOFAY products. To experience the full benefits, we recommend using the product consistently for at least 14 days.

If you are still not satisfied, you may request a return within 60 days of receiving your order. Once your return is approved and received, your refund will be processed according to our refund policy.

Please note that shipping charges (if applicable) are non-refundable.

To start a return, please contact our support team by emailing rubin4162@gmail.com. To help us process your request as quickly as possible, please include:

• Your Order Number

• The full name used when placing the order

• The email address associated with the order

Damaged or Defective Items

We carefully inspect and package every order to minimize the risk of damage during shipping.

An item is considered damaged if it arrives with a manufacturing defect or is physically broken. Cosmetic damage to the outer packaging (such as dents, scratches, or crushed boxes) that does not affect the product itself is not considered product damage.

If your order arrives damaged or defective, please notify us within 72 hours of delivery by emailing rubin4162@gmail.com.

Please include:

• Your Order Number

• A clear photo showing the damaged product

• A brief description of the issue

Our team will review your claim and, if approved, provide a replacement at no additional cost.

Please note that we do not offer refunds, replacements, or returns for products damaged due to normal use, misuse, improper storage, accidental damage, or ordinary wear and tear.